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Watch our comprehensive demo (70 minutes & 13 videos) at our Videos Chanel

Have a deep look at B1ST documentation from Here

L
ive demo at http://b1st.mygoldensoft.com/

Multiple Locale Language Files

B1ST comes  with 6 built-in languages English, French, Arabic, German, Spanish & Indian.  You can edit or add your locale per your needs. Even more you can set a  language (e.g. English) for backend while set another one (e.g. Arabic) for  frontend.

You can download your language text file and update it as you like for the most proper translation in your locale

English Language File

French Language File

German Language File

Spanish Language File

Arabic Language File

Hindi Language File

ge file and update it with the corresponding translation in your language

My Custom Language File

send me an email to premium.b1st@gmail.com with your language file attached to it and I will add it to the nearest coming update with your name as an author.

Simple  Installation Wizard

B1st  provides smart and simple Installation wizard allows one click installation  for common users.

User-Friendly Interface

B1ST comes  in a Friendly User Interface as users easily can navigate, learn and teach  final users without any expertness needed. 

Seamless Integration

Frontend of  B1ST  can be integrated seamless any HTML  , PHP or ASP  websites in addition to major  CMS platforms such as WordPress, Joomla, Drupal and Prestshop. All you need to  do is to integrate frontend URL as iframe

Strict Spam Detection and  Prevention

B1ST prevents spam by using 2 layers of  authentication.

 The first prevention layer by enabling reCAPTCHA to stop bot  messages.

 The second layer by integrating A.kis.met, the best-automated spam  killer that actually gets better as it learns.

Malware & Virus Protection

B1ST makes use of OPSWAT Metascan  API to scan any files attached to customers' messages; thus ensuring it is  clean and not infected by any virus or malware that may damage your server  security. It also allows auto multi scanning facilities using more than 40  engines.

Mobile Verification

The most  selling feature in B1ST Support system is that  it allows you to make sure the users enter a  valid mobile numbers where you call back anytime. user will receive a missed  call from Cognalys.com. he should enter the last five digits of calling number  to validate its mobile number. If he provided wrong last five digits of calling  number he will be prevented from registrations.

Chat Module

B1ST allows you as admin to chat with your online customers and to post any chat session as new ticket that may take further attention and investigation. On the other hand, customers can target a chat department (Admin) and chat with it. Status of availability of departments (admins) is based on if they are loging to the system or not. That is a great advantage that help customers to know if someone can be in help at the moment or not.

Advanced Rating System

B1ST allows  advanced rating system where users can vote for each answer they receive as a  reply from Admins. This helps a lot with the aid of Admin-Status where admin  can check his average rating he received with regard to overall rating received  from all other Admins.  Also, an Admin  can check how many bad rates he received. 

Elastic Ticket Priority

B1ST gives  you the ability to add ticket priority as desired. For example, you may name it  (Urgent, High, Normal & Low). You may set it only to less  priorities or increase it to whatever you  like.

Advanced Response time system

B1ST allows  you to measure your average response times for all tickets replied by an admin.  This helps a lot with the aid of Admin-Status where admin can check his response  time  with regard to a threshold defined  by Super-Admin. 

Responsive Design

B1ST will  show properly on most devices. Thanks to responsive template used based on 16  column grid.

Multiple Company Profiles

B1ST allows you  to create multiple companies’ profiles in a single install and maintain them  from one place. 

Multiple Divisions and Departments

B1ST allows  a customer to send his inquiry to the proper product department whether it is  the sales, support, billing, affiliation, participation, or whatever department  you define in the admin panel.

Multiple Products

B1ST allows a customer to send  his inquiry to the proper product department’ support team; thus, if you have  multiple products, each message will be sent to the proper department.

Multiple Admin Roles facilities

B1ST allows you to set up multiple  admin roles on same domain and same installation. You can authorize who can view,  reply, close, delete messages or else as authorized.  For example, you can authorize who can close  or delete messages, while allowing someone else to only close them, or you may  not authorize him to close or delete messages, but just to reply to them.

Universal Email Integration

No matter  what your email provider is, B1ST will allow you to receive your emails  directly to your message board. B1ST can be integrated to receive any Gmail,  Yahoo, AOL, Plesk, and cPanel accounts. As a  double-spam protection, A.Kis.Met API will scan these messages in addition to  the detection methods used by your email provider. Finally, if these messages  have any attachments, OPSWAT Metascan API will scan them for any virus or  malware.

Canned Message System

B1ST allows  you to reply directly from message using canned messages stored previously as  FAQ,; thus you do not have to write anything, just choose an answer and insert  it directly with one-click. 

Twitter Direct Message and Notification System

B1ST integrates  with Twitter API to receive and send direct message notifications; thus, you  can make use of social network and keep in touch with your clients to get to  know new issues. 

Integrated FAQ System

B1ST adds as  many frequently asked questions on a product-basis. These FAQs cab be used  later for fast reply using the ingrated canned-messages system. 

Integrated Knowledgebase System

B1ST adds as  many technical topics on a product-basis. Each group of topics is associated  with one category; thus, you can show help on topic basis rather than product  basis. For example, all configuration topics for all products appear under the  same category. 

Fully Customizable and  Configurable

B1ST is fully customized. comes with 8  built-in styles for your frontend & backend in addition to the capability  to create any new styles of yours with no limit. Even, you can set a style  color for your fronend while set different style for the backend. On the other  hand all premium modules can be switched on and off per your needs.

Auto Database Backup and Restore

Rest assure that you can restore  your data back in case you faced any suddenly data loss. B1ST allows you to  generate backup of your messages database on a period-basis, as many as you  wish to. These backups can be restored later easily with a push of a button.

Messages Statics and Monitoring

B1ST gives you clear insight  about your messages breakdown according to a message's state, and its priority.  In addition, a breakdown over products, department and companies provided.  Finally, monitor your messages rating & its response time; thus, you can measure  your customers’ satisfaction.

Messages Filter, Search &  Targeting

From a  frontend perspective, messages can be delivered to special divisions and  special products with a specific priority.

On the other  hand, from a backend perspective, messages can be filtered by divisions,  products, and priorities; even more, they can be searched by email and ticket  number.

Scanned Uploads and Attachmen

B1ST allows your customers to attach files to  their messages. But do not worry; you are still safe thanks to OPSWAT Metascan  API. These attachments will be scanned using 40+ online virus & malware  engines. Rest assured, you are in safe hands.

Elegant  Message Board

B1st Message board has an easy to use interface,  which shows a message meta-data, enables admin to control message by replying  to it, closing the issue, or even deleting it.

Auto-responder Message

B1ST can be configured to respond  automatically to each message received on your message board; thus, customers  make sure their messages are delivered to you. 

Globally Recognized Avatar

B1ST Shows you and your customer's grAvatar  next to each message and their replies; that makes sense. Thus, you are a  globally recognized avatar.

Well-Documented

B1ST documentation is  well-written in an easy but professional way to fulfil all inquiries that you  may think of.

In Addition to

Based on Code Igniter  Framework

Adhere to PSR4

Code is well-commented  & organized

1800+ hours of  development &  300+ hours of testing

We Start Where Others End

Sure, you tried many other PHP Support Systems  before, but we are sure this is the one you have not experienced before. This  is just a start,  Our target is the  endless possibility of a PHP Support System that is recognized globally over  the world.

 

http://mygoldensoft.com

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