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MAIN FEATURES:
FAQ and Discussions
You can have discussions as on popular forums such as StackExchange or StackOverflow. Users can comment on replies, up-/down-vote for the best reply. You can later select the best reply as a solution and features it on the top.
Idea Reporting
Users can report ideas for new features, enhancements, improvements, changes and so on. Each can be discussed and up-/down-voted. Also, they can receive different labels or statuses.
Knowledge Bases
Add post that describes your processes, ideas, tutorials and so on. Each user can vote how useful they are
Easy configuration, moderation of forums and friendly interface